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Shipping policy

WITHIN UNITED STATES
We offer a shipping time frame of 10-12 business days from the date of order. All orders will be processed within this time frame and shipped to your designated address. We use reliable carriers to ensure that your order arrives safely and promptly.
The items are sent from California and delivery times will vary depending on the zip code the items are being sent to.
Once a shipping label has been generated, you will receive an email notification with a tracking number and how to track the item. Please allow 48 hours for tracking to update. Addresses cannot be changed after a shipping label has been created.​

INTERNATIONAL
We offer a shipping time frame of 10-14 business days from the date of order. All orders will be processed within this time frame and shipped to your designated address. We use reliable carriers to ensure that your order arrives safely and promptly.
We use USPS to ship items internationally.
The items are sent from California and delivery times will vary depending on the country the items are being sent to.
Once a shipping label has been generated, you will receive an email notification with a tracking number and how to track the item. Please allow 48 hours for tracking to update. Addresses cannot be changed after a shipping label has been created.
S. MASSERY is not responsible for any additional international custom fees. We do our best to ensure the items are marked correctly to avoid additional fees.

DELAYS, MISSING DELIVERIES, or RETURNED TO SENDER
We understand that sometimes things don't work out right and parcels may be delayed or lost in transit. While we provide you with a tracking number, should you need any further assistance in locating your parcel, please contact us and we will do our best to assist you in receiving your items in a timely manner.

For packages returned to sender at no fault of the shipper, we can re-send at the expense of the buyer or refund the order less the initial shipping cost.

For packages returned to sender because of shipper error, we will re-send at no cost to the buyer.